DEMAND OVER TIME
Monthly request volume
Submission month. Open and closed requests are both included.
CALGARY 311
Understand the demand.
See the open workload.
A view of service requests submitted from January to September 2026.
Status and age are measured at the snapshot date. This is the Jan–Sep submission cohort, not all outstanding city requests. Closed does not mean repaired.
Nonduplicate requests
HOW REQUESTS ARRIVE
Submission channels
Channel reflects the source recorded by the City.
SERVICE MIX
Highest-volume categories
WEEKLY PATTERN
Requests by weekday
Totals by weekday, not requests per working day. The period contains different numbers of each weekday.
AGE AT SNAPSHOT
How long have open requests waited?
Calendar-day age of requests still marked Open. These bands are descriptive, not service targets or SLA breaches.
READ THIS WITH THE NUMBERS
Open does not mean overdue
Different services need different investigation, planning and field work. Compare similar services before drawing conclusions.
Recent submission months have had less time to close. Closure-time statistics exclude requests that are still open.
CATEGORY DETAIL
Open workload by service
| Service | Requests | Open | Open 30+ days | Median closure | 90th percentile |
|---|
AUDITABLE COUNTS
What is included and excluded?
| Check | Selected rows | Treatment |
|---|
SOURCE AND SCOPE
A dated public snapshot
City of Calgary 311 Service Requests, dataset iahh-g8bj. Each row is a request record.
Duplicate (Open) and Duplicate (Closed) records are shown separately and excluded from operational measures.
Addresses and exact coordinates are not included in this project.
Open the official dataset ↗MEASURE DEFINITIONS
Designed to be explained
Median closure time
The midpoint of valid calendar-day closure durations for nonduplicate Closed records. A same-day closure is zero days.
90th percentile
The duration at or below which approximately 90% of valid closed records fall, using linear interpolation. It is not an official service standard.
Open workload
Requests in this submission cohort whose status is Open when downloaded. A month filter selects when they were submitted, not their historical status that month.